How does customer service works on ScaleOrder ?

We're bummed if you're not 100% satisfied with the items you received, and we gladly accept returns within 14 days of receipt for most items in new condition.

  1. If you have problems at use it, you can contact us for help first.
  2. If you receive a wrong or damaged item, or receive it with a quality problem, please contact Customer Service on our site, indicating the item(s) you would like to return and the reason. And offer the photos or video to verify that. And tell us you need refund or resend.
  3. After receiving return instructions from us, please package up the item(s) to be returned with the original packing and origin parts. We will offer you the returns address.
  4. Most returns are processed within 7 business days after we receive your package. We'll issue the refund or resend.
  5. Return caused by the buyer providing incorrect or incomplete delivery information,we won't take responsibility for the shipping cost of resend.
Return conditions
  • You have 14 days to decide if an item is right for you, if you would like to return or exchange the item please contact us within 14 days of delivery.
  • The following items cannot be returned or exchanged: Disposable products, damaged for Improper use, Modified.
  • Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.
  • Items with non-returnable marks and free gifts cannot be returned.
  • We do not accept returned items that have been sent back without proper returns requests.
  • We do not offer Freight To Collect service for the packages returned to us. The returns will be made at your own cost.
  • Please be sure to double-check your returns before shipping them out. We are not responsible for the return of without our agree.

  1. There is a problem with the packages.
  2. Open a dispute and select products and enter quantity with requirements.
  3. ScaleOrder team takes 1 - 2 days to review the dispute.
  4. ScaleOrder response to the dispute.
  5. Dispute will be closed.

Still have question? please feel free to contact us